Patients & Families

PatientCareLink is more than data; it’s about providing useful information to patients and their families. We hope that you will use this information to understand your hospital care and your care team, to learn more about what your health care providers are doing to improve care, and how you can participate in making your care safer.

What is PatientCareLink?

If you've ever seen a doctor or nurse practitioner, gone to the hospital or gotten a vaccination, you are a "patient" or a "healthcare consumer." More and more healthcare consumers are looking for detailed, valid and useful information about the care they seek and about the institutions providing that care. Some patients use the information to make decisions about where to obtain their healthcare. Gathering and reporting healthcare quality information is also important to hospitals and other healthcare providers because it can help them improve the care they deliver. And openness about performance provides extra motivation to improve.

Hospitals undergo numerous regulatory reviews and publicly report measures on the quality of care. They partner with consumer advocacy groups and the government to make what they do accessible to the public and clear to understand. But medicine is complex, and the information relating to it is complicated and multifaceted, too. Determining what data to gather and how to use it effectively is a demanding process.

The PatientCareLink website is designed to make it easier for Massachusetts patients and providers alike to find meaningful information about the quality and levels of care individual hospitals provide, as well as facts about the work environment at healthcare facilities in the Bay State.


NQF's Patient Passport Encourages Better Engagement with Providers

Patients in the hospital are often given little opportunity to participate in shared decision-making about their care—an experience that can be frustrating, confusing, and even frightening. A new tool, the Patient Passport, is designed to increase patient engagement and drive system-level change by helping patients start a conversation with providers in order to express their needs and preferences.


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Did you know that 1 in 3 Americans aged 65+ falls every year? Falls are the leading cause of fatal and non-fatal injuries for older Americans. Falls are costly-in dollars and in quality of life. However, falling is not an inevitable part of aging. Through practical lifestyle adjustments, evidence-based programs, and community partnerships, the number of falls among seniors can be reduced substantially.

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Effective July 1, 2014 the MOLST Project will transition to the MA Department of Public Health.

The many tools and resources on this website will continue to be accessible to health care institutions and individuals who are implementing MOLST or who would like to have information about MOLST.  For more information, click here.


Senior and Supplemental Nutrition Assistance Program (SNAP): 5 Myths Busted

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Food insecure seniors are more likely to suffer from diabetes, depression and other serious health problems. The Supplemental Nutrition Assistance Program (SNAP) helps older adults buy healthy food, but myths about the program keep many eligible seniors from applying. Help us bust common myths about SNAP by sharing our new infographics!

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NEW RESOURCE: Recommended Immunizations for Adults


A Family Caregiver's Guide to Care Coordination

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You have many responsibilities as a family caregiver for someone with a serious chronic illness or disability. You may do personal care such as bathing and dressing. You may make sure the person takes the right medications at the right time and operate medical
equipment. You may shop and cook and keep track of bills. You may watch out for and report signs of medical problems, go to doctor visits with your family member, and much, much more.

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Online support program to help people manage their Type 2 diabetes

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Washington, DC - Under a unique collaboration, the National Council on Aging (NCOA) with support from the Bristol-Myers Squibb Foundation and WellPoint are-for the first time-bringing a proven and affordable face-to-face and online support program to help people manage their Type 2 diabetes.

Today, nearly 26 million Americans have diabetes, a chronic condition that is disproportionately expensive, especially when there are complications. In 2002, the per-capita cost of health care for a person with diabetes was $13,243, compared to $2,560 for someone without diabetes.

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Better-Choices-imageUnder a unique collaboration, NCOA with support from the Bristol-Myers Squibb Foundation and WellPoint are for the first time offering a proven and affordable in-person and online support program to help people manage their Type 2 diabetes.

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Understanding PatientCareLink's Hospital Data

  • Making a Decision About Your Care

    Often at some point in a person's healthcare, serious discussions must occur about what level of life-sustaining care the patient wants or how care should be provided in the event the patient is no longer able to make decisions for him or herself. Such decisions are profoundly difficult for patients and families. But if the issue is not resolved, it often becomes difficult for caregivers who ca...» Full Article
  • Choosing Wisely

    Massachusetts Health Quality Partners (MHQP)  Launched the Choosing Wisely Massachusetts WebsiteChoosing wisely® aims to promote conversations between providers and patients by helping patients choose care that is:Supported by evidenceNot duplicative of other tests or procedures already receivedFree from harmTruly necessaryRecognizing that patients need better information about what care they...» Full Article
  • Improvement Resources

    The websites below offer information about organizations and programs to improve the quality and safety of healthcare services in Massachusetts and beyond.Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization helping to lead the improvement of healthcare throughout the world. IHI works to accelerate improvement by building the will for change, cultivating promi...» Full Article
  • The Healthy Living Center of Excellence

    Managing your health doesn't just happen in your doctor's office. You do it every day at home, at work, and with your family and friends. To help manage your health the Healthy Living Center of Excellence offers free self management education programs.The free self-management education programs teach you skills that put you at the center of your care. Whether you have diabetes, arthritis, heart ...» Full Article