Our Mission
5 Principles of PatientCareLink

Healthcare Provider Data

Hospital Data


Voluntary unit-by-unit reports on caregiver staffing levels updated on an annual basis for over 750 hospital units including emergency departments.





  • Mortality
  • Readmission 



Data on key hospital performance issues updated quarterly on pressure ulcers, patient falls, heart attack, heart failure, and more.

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Home Health
Agency Data


Data on individual home healthcare agencies' performance, including timely initiation of care, patient/family medication education, depression assessment, and more.

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The Committee for Quality Hospital Care

The Committee for Quality Hospital Care has launched www.QualityHospitalCare.com that explains why government-mandated nurse staffing ratios are a bad idea and should be rejected by Massachusetts voters. See and hear front-line nurses from hospitals throughout Massachusetts discuss ratios in their own words.


Quality Corner: Making a Decision About Your Care


Often at some point in a person's healthcare, serious discussions must occur about what level of life-sustaining care the patient wants or how care should be provided in the event the patient is no longer able to make decisions for him or herself.

Such decisions are profoundly difficult for patients and families. But if the issue is not resolved, it often becomes difficult for caregivers who can become caught between their professional responsibilities and the competing opinions within a patient's family.


Healthier Hospital Initiative (HHI)


The Healthier Hospitals Initiative (HHI) is a national collaborative of leading healthcare institutions united to help speed the sector toward environmental sustainability. The Massachusetts Hospital Association (MHA) has become a Supporting Organization of HHI, and MHA-member hospitals across the commonwealth are signing on to the effort.

HHI assists hospitals to improve their environmental stewardship and achieve the Centers for Medicare and Medicaid's Triple Aim: better care for individuals, improved health for populations, and reduced per capita healthcare costs.  HHI's Supporting Organizations endorse the goals of the Initiative and seek opportunities to share information with their affiliates, members and associates.



Quality & Safety Corner

If you're a reader of the Massachusetts Hospital Association's (MHA's) Monday Report newsletter, you'll have noticed its new Quality & Safety Corner, featuring news relating to the core mission of all Massachusetts hospitals: providing safe, high-quality care to all patients. MHA with its hospital membership is currently engaged in a series of initiatives to reduce infections and readmissions, and to report on our achievements.  Quality improvement work in healthcare settings is precise, meticulous work with little margin for error and the need for constant dedication and surveillance.

Massachusetts hospitals are encouraged to share with MHA your stories so we can share them with Monday Report's subscribers. Send your story ideas to MHA's John LoDico at jlodico@mhalink.org.


MHA Creates "Compass Award"

MHA has created a new award - The Accountable Care Compass Award - to recognize and reward innovative and effective best practices and quality improvement projects that reduce adverse outcomes and drive down healthcare costs. The competition is open to MHA member hospitals, health systems, and provider organizations, including members of MHA's Physician/Hospital Integration Collaborative (PHIC).

A panel of independent judges will pick three finalists, one of which will be a winner in each of the following categories:

1. Reducing Hospital-Acquired Conditions and Readmissions
2. Improving Organizational Efficiencies
3. Enhancing Culture and Leadership
4. Providing Care to Special Populations
5. Improvements Across the Continuum of Care
6. Physician Practice Innovations

Details about these categories, application forms, criteria and weights for judging, and more will be sent to MHA members in August.  But for now mark your calendars for a breakfast-time awards ceremony on

Thursday, November 12 at the Sheraton Framingham Hotel.

"Through the MHA Accountable Care Compass Awards, we hope to show the public and policy makers the important work that hospitals and physicians are performing each day," said MHA President & CEO Lynn Nicholas, FACHE.  "Sharing information about innovative best practices will also inform peers in the hospital and provider communities about the steps they can take to ensure safe, high-quality, efficient care.


MHA's Statewide Performance Improvement Agenda:

Patient safety and high quality care are priorities at Massachusetts hospitals, and Bay State hospitals are national leaders in voluntary reporting of patient quality and safety information. Massachusetts hospitals are committed to doing even more to improve healthcare quality and patient safety. The Massachusetts Hospital Association (MHA) Board of Trustees has unanimously endorsed an association-wide initiative to move beyond public reporting and transparency to make measurable, concrete improvements in hospitals' performance.

MHA Board Endorsed Quality and Safety Goals are:

1. Reduce preventable hospital acquired conditions of CAUTI, CLABSI and SSI by 40% by 2015

2. Reduce preventable readmissions by 20% by 2015


For Patients & Families


PatientCareLink (PCL)

PCL is more than data; it's about providing useful information to patients and their families. We hope that you will use this information to understand your hospital care and/or home health care, learn more about your care team, discover what your hospital or home health agency is doing to improve care, and find out how you can participate in making your care safer.

  • Understanding PatientCareLink Data
  • Evaluating Quality of Care
  • Who's Who on your Hospital Team
  • Who's Who on your Home Healthcare Team
  • Participating in your Care

Improving Patient Care 

Recent Reports of Adverse Events during Cataract Surgery in Massachusetts

Massachusetts has seen a recent increase in reports of Serious Reportable Events (SREs) associated with cataract surgery in hospitals and ambulatory surgical centers. Betsy Lehman Center is collaborating with the Department of Public Health (DPH), the Massachusetts Society of Eye Physicians and Surgeons (MSEPS), and the Massachusetts Society of Anesthesiologists (MSA) to alert ophthalmologists, anesthesiologists, and clinical managers about these adverse events. In addition, we are working to better understand the root causes of these incidents and to share strategies for reducing the risk of future harm to patients. 


MHA Hospital Engagement Network (HEN):


MHA is leading an innovative statewide initiative to reduce inpatient harm, in association with AHA's Health Research & Educational Trust.
Read more here