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Transparent quality & safety information from hospitals & home care agencies for patients & all healthcare stakeholders.

Latest News for Patients and Families

Patients & Families

Honoring Choices “Everyone, Everyday” Initiative

Make a plan for quality care today & everyday. The "Everyone, Everyday" initiative reaches out to all adults to make...

MHA’s CARE Act Guidance – Updated Materials

The Caregiver Advise, Record & Enable (CARE) Act (Chapter 332 of the Acts of 2016), effective November 8, is intende...

Tips for Protecting your Kids from Addiction – Stop Addiction in its Tracks

We are facing an epidemic of opioid addiction and overdose deaths in Massachusetts. Although these medications are ef...

Latest News for Improving Patient Care

Improving Patient Care

NCOA – Falls Prevention Conversation Guide

Why is falls prevention important? FALLS ARE COMMONFalls are the leading cause of fatal and non-fatal injuries for ol...

ED Visits After Inpatient Discharge in MA – Recording 11-15-17 Webinar

In July 2017, Center for Health Information and Analysis (CHIA) released this report on ED visits after inpatient discha...

CDC’s Get Ahead of Sepsis Campaign

Get Ahead of Sepsis is a national effort to improve sepsis early suspicion and recognition and timely treatment, as well as prevent infections that could lead to sepsis.

Latest Success Stories

Success Stories

MHA & ONL Successfully Launch PatientCareLink New Design

BMC Links Patients to Outpatient Addiction Treatment Services

Caregivers at Boston Medical Center (BMC) have released a study outlining how the hospital’s Addiction Consult Service...

Newton-Wellesley Hospital’s Journey to High Reliability

Newton-Wellesley Hospital’s Bert Thurlo-Walsh, R.N., MM, CPHQ, Assoc. CQO/V.P., Patient Experience & Medical Sta...

BID-Needham Sustaining Change: Creating a Hospital Culture of Safety

In 2013, during a period of significant institutional growth, Beth Israel Deaconess Hospital–Needham (BID–Needham) b...

Recognizing Healthcare Innovation

The 2017 MHA Accountable Care Compass Award

MHA is pleased to congratulate Beth Israel Deaconess Hospital – Needham,  Baycare Health Partners Inc., Pioneer Valley Accountable Care, LLC, UMass Memorial Healthcare – HealthAlliance Hospital. Partners HealthCare, Atrius Health and Lahey Hospital and Medical Center as the winners  in the 2nd annual compass award for excellence in healthcare innovaton »Read full story

The Healthcare Provider Promise

PatientCareLink participants promise and are committed to following the Five Guiding Principles:
  1. Advancing Healthcare Quality and Patient Safety
  2. Providing Hospital Staffing that Meets Patient Needs
  3. Making Healthcare Data and Performance Measures Transparent and Publicly Available
  4. Empowering Patients and Families in their Healthcare Choices
  5. Promoting Development/Advancement of the Healthcare Workforce in a Safe, Respectful and Supportive Work Environment