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Transparent quality & safety information from hospitals & home care agencies for patients & all healthcare stakeholders.

Latest News for Patients and Families

Patients & Families

MHA & ONL Successfully Launch PatientCareLink New Design

Talking About Brain Health & Aging – The Basics

Aging well depends on your genes, lifestyle choices, and environment. Even if you’re healthy, brain changes as you ...

April 16-22 National Health Care Decisions Day (NHDD)

Now in its 11th year, National Healthcare Decisions Day exists to inspire, educate and empower the public and providers ...

Together 2017 Year in Review – Alzheimer’s Association MA-NH Chapter

We know at the Alzheimer’s Association MA-NH Chapter every 66 seconds, someone in the United States develops Alzheimer...

Latest News for Improving Patient Care

Improving Patient Care

The Schwartz Center for Compassionate Healthcare

The Schwartz Center leads a movement to bring compassion to every healthcare experience. One of the most powerful ways...

Happy National Hospital Week & National Nurses Week

This National Hospital Week and National Nurses Week, we honor hospital employees for all they do each and every day, an...

AHRQ’s April 2018 Guide for Patients & Family Engagement

The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families is a resource to help ...

Latest Success Stories

Success Stories

Westerly Hospital Improves Patient Safety with Staff Education & Interactive Malignant Hyperthermia Drills

Westerly Hospital--a 125 bed facility in Rhode Island that is part of the Yale New Haven Health System— has implemente...

BMC Links Patients to Outpatient Addiction Treatment Services

Caregivers at Boston Medical Center (BMC) have released a study outlining how the hospital’s Addiction Consult Service...

Newton-Wellesley Hospital’s Journey to High Reliability

Newton-Wellesley Hospital’s Bert Thurlo-Walsh, R.N., MM, CPHQ, Assoc. CQO/V.P., Patient Experience & Medical S...

Recognizing Healthcare Innovation

The 2017 MHA Accountable Care Compass Award

MHA is pleased to congratulate Beth Israel Deaconess Hospital – Needham,  Baycare Health Partners Inc., Pioneer Valley Accountable Care, LLC, UMass Memorial Healthcare – HealthAlliance Hospital. Partners HealthCare, Atrius Health and Lahey Hospital and Medical Center as the winners  in the 2nd annual compass award for excellence in healthcare innovaton »Read full story

The Healthcare Provider Promise

PatientCareLink participants promise and are committed to following the Five Guiding Principles:
  1. Advancing Healthcare Quality and Patient Safety
  2. Providing Hospital Staffing that Meets Patient Needs
  3. Making Healthcare Data and Performance Measures Transparent and Publicly Available
  4. Empowering Patients and Families in their Healthcare Choices
  5. Promoting Development/Advancement of the Healthcare Workforce in a Safe, Respectful and Supportive Work Environment