Our Mission
5 Principles of PatientCareLink

Healthcare Provider Data

Hospital Data


Voluntary unit-by-unit reports on caregiver staffing levels updated on an annual basis for over 750 hospital units including emergency departments.  


  • Mortality
  • Readmission 



Data on key hospital performance issues updated quarterly on pressure ulcers, patient falls, heart attack, heart failure, and more.

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Home Health
Agency Data


Data on individual home healthcare agencies' performance, including timely initiation of care, patient/family medication education, depression assessment, and more.

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The Committee for Quality Hospital Care

The Committee for Quality Hospital Care has launched www.QualityHospitalCare.com that explains why government-mandated nurse staffing ratios are a bad idea and should be rejected by Massachusetts voters. See and hear front-line nurses from hospitals throughout Massachusetts discuss ratios in their own words.


Quality Corner: Making a Decision About Your Care


Often at some point in a person's healthcare, serious discussions must occur about what level of life-sustaining care the patient wants or how care should be provided in the event the patient is no longer able to make decisions for him or herself.

Such decisions are profoundly difficult for patients and families. But if the issue is not resolved, it often becomes difficult for caregivers who can become caught between their professional responsibilities and the competing opinions within a patient's family.


Navigating the Hospital Compare Website - TUTORIAL

Because an informed consumer is a necessary part of an efficient, cost-effective and safe healthcare system, the Massachusetts Hospital Association, through the direction of its Trustee Advisory Council - comprised of hospital leaders from throughout the commonwealth - has developed a brief tutorial to assist the public navigate the Hospital Compare website.

The web-based, instructional tool will show you how to choose hospitals for comparison, find their scores on readmissions and infections by way of illustration, and explain some of the statistical concepts behind the measurements.  The tool will give you the skills to further explore Hospital Compare and its other available quality and safety measures.

Healthier Hospital Initiative (HHI)


The Healthier Hospitals Initiative (HHI) is a national collaborative of leading healthcare institutions united to help speed the sector toward environmental sustainability. The Massachusetts Hospital Association (MHA) has become a Supporting Organization of HHI, and MHA-member hospitals across the commonwealth are signing on to the effort.

HHI assists hospitals to improve their environmental stewardship and achieve the Centers for Medicare and Medicaid's Triple Aim: better care for individuals, improved health for populations, and reduced per capita healthcare costs.  HHI's Supporting Organizations endorse the goals of the Initiative and seek opportunities to share information with their affiliates, members and associates.



Quality & Safety Corner

If you're a reader of the Massachusetts Hospital Association's (MHA's) Monday Report newsletter, you'll have noticed its new Quality & Safety Corner, featuring news relating to the core mission of all Massachusetts hospitals: providing safe, high-quality care to all patients. MHA with its hospital membership is currently engaged in a series of initiatives to reduce infections and readmissions, and to report on our achievements.  Quality improvement work in healthcare settings is precise, meticulous work with little margin for error and the need for constant dedication and surveillance.

Massachusetts hospitals are encouraged to share with MHA your stories so we can share them with Monday Report's subscribers. Send your story ideas to MHA's John LoDico at jlodico@mhalink.org.


From Multiple Angles, Readmission Rates Are Decreasing

A variety of different measures all point to one inescapable fact: readmissions of Medicare patients at Massachusetts hospitals are steadily decreasing, according to a new MHA analysis.

Statistics over the past decade show that Massachusetts hospitals, as well as hospitals nationwide, over the past decade at first had incremental improvements in readmissions before experiencing a significant drop beginning in 2012.  The improvements may be due to the increased focus on the issue that hospitals undertook in response to Medicare readmission penalties that the federal government instituted in recent years.



Ebola Preparedness: Massachusetts Hospitals Stand Ready if Need Arises

Massachusetts' world-renown hospitals offer some of the highest quality healthcare services across the nation. Our excellence in disaster response was evident during the life-saving efforts put forth after the Boston Marathon bombings and was the result of a long standing commitment to train providers and treat emergency health issues on every level. Similarly, all Massachusetts hospitals have established policies for containing and treating contagious diseases. Rapid response teams have been in place at Massachusetts hospitals for years, and have effectively addressed public health risks such as Anthrax, SARS, H1N1, MERS and more in the recent past.



MHA's Statewide Performance Improvement Agenda:

Patient safety and high quality care are priorities at Massachusetts hospitals, and Bay State hospitals are national leaders in voluntary reporting of patient quality and safety information. Massachusetts hospitals are committed to doing even more to improve healthcare quality and patient safety. The Massachusetts Hospital Association (MHA) Board of Trustees has unanimously endorsed an association-wide initiative to move beyond public reporting and transparency to make measurable, concrete improvements in hospitals' performance.

MHA Board Endorsed Quality and Safety Goals are:

1. Reduce preventable hospital acquired conditions of CAUTI, CLABSI and SSI by 40% by 2015
2. Reduce preventable readmissions by 20% by 2015


For Patients & Families


PatientCareLink (PCL)

PCL is more than data; it's about providing useful information to patients and their families. We hope that you will use this information to understand your hospital care and/or home health care, learn more about your care team, discover what your hospital or home health agency is doing to improve care, and find out how you can participate in making your care safer.

  • Understanding PatientCareLink Data
  • Evaluating Quality of Care
  • Who's Who on your Hospital Team
  • Who's Who on your Home Healthcare Team
  • Participating in your Care


Improving Patient Care 

Learn more about Adverse Events during Cataract Surgery in the Betsy Lehman Center's Advisory.  Read more here

MHA Hospital Engagement Network (HEN):


MHA is leading an innovative statewide initiative to reduce inpatient harm, in association with AHA's Health Research & Educational Trust.
Read more here